Is bricodepot.es legit?
Mostly. HasTrust rates bricodepot.es Mixed (60/100), checked 2026-10-15: Very low Trustpilot score across about 936 reviews; Frequent complaints about hard-to-reach, largely automated customer service; Reports of disputes over refunds and faulty products or installations.
bricodepot.es appears to be the genuine Spanish site of the Brico Depôt DIY chain. It is safe enough to buy from, but its customer service has a poor reputation. The site lists physical stores, mainstream protected payment options like PayPal and credit cards, and a 180-day return window on items Brico Depôt sells itself. However, its Trustpilot rating is very low, with recurring complaints about unhelpful or automated support and difficult returns. Part of the catalogue comes from third-party marketplace sellers, who have shorter return terms and charge you for return shipping.
What we measured
- ✓On the public web since 2007 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Sectigo Limited)
Why this score?
✓ Pros
- Established retail chain with physical stores in Spain, for example Getafe and San Antonio de Benagéber
- Generous 180-day commercial return guarantee on items sold by Brico Depôt itself, beyond the legal 14 days
- Wide range of payment methods, including PayPal and credit cards, which can offer buyer protection
- Option to buy online and pick up in store for free
- Return process available through your account or a guest form
⚠ Cons
- Very low Trustpilot score across about 936 reviews
- Frequent complaints about hard-to-reach, largely automated customer service
- Reports of disputes over refunds and faulty products or installations
- Marketplace items from third-party sellers have only a 14–15 day return window, and the buyer pays return shipping
- Online orders collected in store can only be returned in store
- Many 1-star Trustpilot reviews describing ignored complaints and poor after-sales service
- Some products are sold by third-party marketplace sellers with their own, stricter return conditions; check the 'Vendido por' (sold by) line before buying
- Order support runs through a web form rather than a listed phone line
- Watch for lookalike Brico Depôt sites; buy only via the official bricodepot.es domain
Why switch: Large, reputable Spanish retailer for tools and DIY supplies, with strong buyer protection and a straightforward returns process, if you want to avoid Brico Depôt's customer-service issues.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Sectigo Limited, expires 2027-03-19 | TLS handshake from our servers | |
| First seen on the web | 2007 | Internet Archive | |
| Popularity rank | #514725 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | cloudflare.com | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-10-15, 54 → 60 | HasTrust score model |
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Frequently asked
Is bricodepot.es legit?⌄
Mixed. HasTrust trust score: 60/100. bricodepot.es appears to be the genuine Spanish site of the Brico Depôt DIY chain. It is safe enough to buy from, but its customer service has a poor reputation. The site lists physical stores, mainstream protected payment options like PayPal and credit cards, and a 180-day return window on items Brico Depôt sells itself. However, its Trustpilot rating is very low, with recurring complaints about unhelpful or automated support and difficult returns. Part of the catalogue comes from third-party marketplace sellers, who have shorter return terms and charge you for return shipping.
Is bricodepot.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the bricodepot.es trust score?⌄
HasTrust rates bricodepot.es 60/100 (Mixed). Unsure
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