Is diconfa shop legit?
Mostly. HasTrust rates diconfa shop Mixed (56/100), checked 2026-09-21: Reports of poor customer service and lack of response to complaints; Multiple reports of unresponsive customer service regarding damaged or missing items; Difficulty obtaining refunds or replacements for faulty products when dealing directly with the company.
Diconfa is a legitimate German business specializing in custom technical parts, but customer experiences are highly inconsistent. While they maintain a strong, positive reputation on platforms like eBay and Amazon, direct orders through their website have been associated with significant customer service issues, including difficulty resolving complaints about damaged or missing items. Given these mixed reports, it is safer to purchase their products through a third-party marketplace like Amazon or eBay, where you benefit from established buyer protection policies, rather than ordering directly from their site.
What we measured
- ✓On the public web since 2025 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
- ✓Displays the Trusted Shops trust seal — issuer certificate names this shop, verified automatically
Why this score?
✓ Pros
- Established business with a long-standing presence on platforms like eBay and Amazon
- Offers custom-made technical products in small quantities
- Many customers report fast delivery and good quality for standard orders
⚠ Cons
- Reports of poor customer service and lack of response to complaints
- Multiple reports of unresponsive customer service regarding damaged or missing items
- Difficulty obtaining refunds or replacements for faulty products when dealing directly with the company
Why switch: For custom parts or industrial supplies, buying through established marketplaces like Amazon or eBay provides better buyer protection, easier dispute resolution, and clearer return policies compared to dealing directly with a shop that has mixed customer service reviews.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-11-06 | TLS handshake from our servers | |
| First seen on the web | 2025 | Internet Archive | |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| DNS | awsdns-16.org | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-09-21, 60 → 56 | HasTrust score model |
Buyer reports
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Checked 21 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
What their page says, word for word
- “Sie haben das Recht, binnen 14 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.” — their page
- “Sie tragen die unmittelbaren Kosten der Rücksendung paketversandfähiger Waren sowie die unmittelbaren Kosten der Rücksendung nicht paketversandfähiger Waren.” — their page
- “Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart” — their page
Read on 2026-10-12. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is diconfa shop legit?⌄
Mixed. HasTrust trust score: 56/100. Diconfa is a legitimate German business specializing in custom technical parts, but customer experiences are highly inconsistent. While they maintain a strong, positive reputation on platforms like eBay and Amazon, direct orders through their website have been associated with significant customer service issues, including difficulty resolving complaints about damaged or missing items. Given these mixed reports, it is safer to purchase their products through a third-party marketplace like Amazon or eBay, where you benefit from established buyer protection policies, rather than ordering directly from their site.
Is diconfa shop a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the diconfa shop trust score?⌄
HasTrust rates diconfa shop 56/100 (Mixed). Buy this instead
What is the return policy of diconfa shop?⌄
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
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