Is Craftsman legit?
Mostly. HasTrust rates Craftsman Mixed (68/100), checked 2026-06-23: Consistently poor customer service reports, including long wait times and unhelpful interactions; Significant number of complaints regarding defective products failing shortly after purchase; Difficulty in honoring warranty claims and getting repairs or replacements.
What we measured
Why this score?
Our own checks found no measured risk signal for craftsman.com: nothing we measured on the site counts against it. The domain was registered 27 years ago, and it has been on the public web since 1998. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Video reviews
Pros
- Long-standing brand history and legacy recognition
- Some users still find the tools functional for specific needs
- Widely available through major retail partners like Lowe's and Ace Hardware
Cons
- Consistently poor customer service reports, including long wait times and unhelpful interactions
- Significant number of complaints regarding defective products failing shortly after purchase
- Difficulty in honoring warranty claims and getting repairs or replacements
- Warranty processes often require original receipts and can be cumbersome to navigate
- Craftsman explicitly warns that scam websites often pose as the official brand or authorized resellers to steal information or money
Better options
Why switch: These brands often have more consistent reputations for product quality, performance, and customer support compared to recent experiences reported with Craftsman tools.
Often considered a more reliable value-for-money option for home DIY projects with better-documented support accessibility.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
Craftsman Reviews | Read Customer Service Reviews of craftsman.com1.1K Craftsman Reviews | craftsman.com @ PissedConsumerscamadviser.comTerms of saleCraftsman Reviews 35CRAFTSMAN® BUILD ON™ | Tools, Storage and Outdoor EquipmentReport a fraudulent websiteWARRANTY INFORMATION💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Certificate expired 2026-09-03 — not re-checked since | TLS handshake from our servers | before 2026-06-23 |
| Domain registration | 1998-07 (28 years old) | RDAP registry record | before 2026-06-23 |
| First seen on the web | 1998 | Internet Archive | before 2026-06-23 |
| Popularity rank | #46377 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-06-23, 45 → 68 | HasTrust score model |
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Checked 98 days ago. · How we score →
Frequently asked
Is Craftsman legit?⌄
Mixed. HasTrust trust score: 68/100. Our own checks found no measured risk signal for craftsman.com: nothing we measured on the site counts against it. The domain was registered 27 years ago, and it has been on the public web since 1998. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Is Craftsman a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the Craftsman trust score?⌄
HasTrust rates Craftsman 68/100 (Mixed). Buy this instead
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