Is Craftsman a Good Brand?
Wondering if Craftsman is a good brand? Craftsman is a legitimate, long-established tool maker owned by Stanley Black & Decker, and its website is safe to visit and buy from. That said, our HasTrust score of 45/100 (Caution) reflects a high volume of recent complaints about product quality, failed warranties and poor customer service.
Why this score?
Craftsman is a legitimate, well-established brand owned by Stanley Black & Decker, but recent customer experience is overwhelmingly negative. Users frequently report significant issues with product quality, failed warranties, and exceptionally poor customer service, leading to low satisfaction ratings. While the website is safe to visit and buy from, many customers feel the quality of the tools has declined significantly compared to the brand's legacy.
Video reviews
Pros
- Long-standing brand history and legacy recognition
- Some users still find the tools functional for specific needs
- Widely available through major retail partners like Lowe's and Ace Hardware
Cons
- Consistently poor customer service reports, including long wait times and unhelpful interactions
- Significant number of complaints regarding defective products failing shortly after purchase
- Difficulty in honoring warranty claims and getting repairs or replacements
- Warranty processes often require original receipts and can be cumbersome to navigate
⚠ Red flags
- Craftsman explicitly warns that scam websites often pose as the official brand or authorized resellers to steal information or money
Safety signals
Third-party ratings
Facts
Better options
Why switch: These brands often have more consistent reputations for product quality, performance, and customer support compared to recent experiences reported with Craftsman tools.
Often considered a more reliable value-for-money option for home DIY projects with better-documented support accessibility.
Based on 8 sources
Craftsman Reviews | Read Customer Service Reviews of craftsman.com1.1K Craftsman Reviews | craftsman.com @ PissedConsumercraftsman.com Reviews | check if site is scam or legit | ScamadviserTerms of saleCraftsman Reviews 35CRAFTSMAN® BUILD ON™ | Tools, Storage and Outdoor EquipmentReport a fraudulent websiteWARRANTY INFORMATION🛡️ Site safety check
What you should do
- Only buy here if you can pay with full buyer protection — and expect problems with delivery or returns.
- Verify the company: a real registered address, working phone number and reachable customer service.
- If the deal looks too good to be true, it is — compare the price on a shop you already trust.
Buyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Checked 48 days ago. · How we score →
Frequently asked
Is Craftsman legit?⌄
Caution. HasTrust trust score: 49/100. Craftsman is a legitimate, well-established brand owned by Stanley Black & Decker, but recent customer experience is overwhelmingly negative. Users frequently report significant issues with product quality, failed warranties, and exceptionally poor customer service, leading to low satisfaction ratings. While the website is safe to visit and buy from, many customers feel the quality of the tools has declined significantly compared to the brand's legacy.
Is Craftsman a scam?⌄
Possible concerns from our check: Craftsman explicitly warns that scam websites often pose as the official brand or authorized resellers to steal information or money
What is the Craftsman trust score?⌄
HasTrust rates Craftsman 49/100 (Caution). Buy this instead
🔔 Email me if this shop's trust rating changes
Free. You confirm by email (double opt-in); unsubscribe any time.
📖 Helpful guides
People also checked
📬 Get new scams in your inbox — weekly
One short email every Monday: the scam shops and risky sites we spotted that week. No spam, one-click unsubscribe.
Double opt-in — we only mail you after you confirm.