Best Buy is a legitimate, large-scale electronics retailer and is safe to use for purchases. While you are guaranteed to receive genuine products, you should be prepared for potential frustrations with customer service and a very restrictive 15-day return window. It is recommended to keep your receipts, be aware of restocking fees, and consider the benefits of their paid memberships if you require longer return periods or enhanced support.
Video reviews
Pros
- Legitimate, established Fortune 500 company
- Offers physical stores for in-person pickup and returns
- Provides access to genuine products and professional support via Geek Squad
- Features price matching policy
Cons
- Very short 15-day standard return window for non-members
- Systemic issues with customer service quality, including difficulty reaching humans
- Recurring reports of order cancellations and delivery failures
- Mixed in-store experiences and inconsistent application of policies
- Restocking fees apply to certain items
⚠ Red flags
- Systemic complaints regarding poor customer support and communication barriers
- Restrictive return policies often cited as a source of customer frustration
- Reports of inconsistent or unhelpful in-store staff interactions
Safety signals
Third-party ratings
Facts
Better options
Why switch: Often offers more flexible return policies and competitive pricing, though it is a different type of marketplace.
Specializes in consumer electronics with a reputation for superior customer service and technical support compared to large big-box retailers.
Based on 8 sources
Best Buy Review 2026: Legit & Safe? Trust Score 80/100Is bestbuy.com Legit? 100/100 Trust Score | ScamMinderBest Buy Stores, LP - US Headquarters | BBB Business Profile | Better Business BureauBest Buy Reviews | Read Customer Service Reviews of www.bestbuy.comBest Buy Reviews | Read Customer Service Reviews of bestbuy.comBest Buy Reviews - 1.5/5 (60 reviews) | Trust Plane1,698 Best Buy Customer Complaints – File Yours at HissingKitty | HissingKittyCheck website NEWBuyer reports
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