Soul Insole Reviews & Complaints: Is It Legit?
HasTrust rates Soul Insole Mixed (63/100), checked 2026-06-23: Some customers reported not receiving their orders; Adhesion may decrease after prolonged use (8-12 months); Shipping can be slow, especially for international orders.
Researching Soul Insole reviews and complaints? HasTrust rates Soul Insole 90/100 (Trusted): a legitimate US-based maker of orthotic inserts with strong feedback on comfort and pain relief. Most experiences are positive, though some customers report shipping delays or missing orders, and the product carries a 90-day satisfaction guarantee.
What we measured
Why this score?
Soul Insole is a legitimate US-based company that produces orthotic inserts with strong customer satisfaction regarding pain relief and comfort. While most users have positive experiences, some customers have reported issues with shipping delays or missing orders, though the company generally maintains a responsive customer service presence. The product comes with a 90-day satisfaction guarantee, making it a low-risk purchase for those seeking an alternative to more expensive custom orthotics.
Video reviews
Pros
- High customer ratings for pain relief (e.g., plantar fasciitis)
- Reusable, washable, and fits various shoe types
- Responsive customer service, including direct engagement with negative feedback
- Offers a 90-day satisfaction guarantee
Cons
- Some customers reported not receiving their orders
- Adhesion may decrease after prolonged use (8-12 months)
- Shipping can be slow, especially for international orders
- May not be effective for all specific foot conditions
- Some users reported missing shipments
Better options
Why switch: A well-established, widely available brand in the orthotic insole market.
A major competitor in the specialized arch support and orthotic insole space.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
Soul Insole Reviews | Read Customer Service Reviews of soulinsole.comSoul Insole Reviews: Don't Get Scammed - Read This First!Soul Insole | Best Running Insoles | Plantar Fasciitis XSoulinsole Reviews | Read 97 Customer Ratings of soulinsole.com | RatingFactsSoul Insole - 2026 Company Profile, Team & Competitors - TracxnReturns & ExchangesFAQ - Soul InsoleSoul Insole Reviews 356💬 Ask about this shop
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Certificate expired 2026-09-02 — not re-checked since | TLS handshake from our servers | before 2026-06-23 |
| Domain registration | 2015-03 (11 years old) | RDAP registry record | before 2026-06-23 |
| First seen on the web | 2011 | Internet Archive | before 2026-06-23 |
| Popularity rank | #809679 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Contact & legal pages | email, returns page (90 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-06-23, 90 → 63 | HasTrust score model |
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Checked 98 days ago. · How we score →
Frequently asked
Is Soul Insole legit?⌄
Mixed. HasTrust trust score: 63/100. Soul Insole is a legitimate US-based company that produces orthotic inserts with strong customer satisfaction regarding pain relief and comfort. While most users have positive experiences, some customers have reported issues with shipping delays or missing orders, though the company generally maintains a responsive customer service presence. The product comes with a 90-day satisfaction guarantee, making it a low-risk purchase for those seeking an alternative to more expensive custom orthotics.
Is Soul Insole a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the Soul Insole trust score?⌄
HasTrust rates Soul Insole 63/100 (Mixed). Unsure
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