The Sony WH-1000XM5 is a high-performing headphone for noise cancellation and calls, but it is heavily hampered by a well-documented, systemic hinge failure issue and a bulky, non-folding design. The older Sony WH-1000XM4 is widely considered a better value, offering comparable performance, superior portability, and a more robust build for a lower price. If you prioritize durability and travel, the XM4 or alternative brands like Bose are recommended over the XM5.
Video reviews
Pros
- Industry-leading active noise cancellation (ANC) performance.
- High-quality sound customization possible through the companion app.
- Comfortable for long listening sessions.
- Good battery life across both generations.
- XM5 offers excellent call quality.
Cons
- XM5 model has a notorious and documented design flaw with fragile hinges, leading to frequent breakage.
- XM5 does not fold, resulting in a large, bulky carrying case that is difficult to pack.
- Both models lack an IP rating, meaning they are not resistant to water or sweat and are unsuitable for gym or rainy use.
- Default sound profiles for both are often criticized, typically requiring manual EQ adjustments via the app for best performance.
- XM4 has mediocre microphone/call quality.
⚠ Red flags
- Widespread reports and a class-action investigation regarding structural fragility of the hinges on the WH-1000XM5.
- Lack of official water or sweat resistance (no IP rating).
Safety signals
Facts
Better options
Why switch: Offers flagship-level noise cancellation and performance similar to the XM5 at a significantly lower price. It also folds for better portability and has a more reliable build design.
Provides more reliable physical buttons, superior portability due to folding, and excellent noise cancellation that some find more effective against high-frequency sounds.
Based on 8 sources
Sony WH-1000XM4 vs Sony WH-1000XM5: Which is Better?Sony WH-1000XM5 Review: Still the Noise-Canceling King? | Price.ReviewSony WH-1000XM4 Review — 8.7/10 Synthesis Score | TechTalkTownSony WH-1000XM5 Review 2026 | HeadphoneCurveSony WH-1000XM5 review - SoundGuysSony WH-1000XM5 Wireless Review - RTINGS.comSony WH-1000XM4 Wireless Review - RTINGS.comSony WH-1000XM5 Review - Worth It After a Year?Buyer reports
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Frequently asked
Is Sony WH-1000XM4/XM5 legit?⌄
Mixed. HasTrust trust score: 70/100. The Sony WH-1000XM5 is a high-performing headphone for noise cancellation and calls, but it is heavily hampered by a well-documented, systemic hinge failure issue and a bulky, non-folding design. The older Sony WH-1000XM4 is widely considered a better value, offering comparable performance, superior portability, and a more robust build for a lower price. If you prioritize durability and travel, the XM4 or alternative brands like Bose are recommended over the XM5.
Is Sony WH-1000XM4/XM5 a scam?⌄
Possible concerns from our check: Widespread reports and a class-action investigation regarding structural fragility of the hinges on the WH-1000XM5.; Lack of official water or sweat resistance (no IP rating).
What is the Sony WH-1000XM4/XM5 trust score?⌄
HasTrust rates Sony WH-1000XM4/XM5 70/100 (Mixed). Buy this instead
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