Both Princess Polly and Boohoo are legitimate, established companies and are not scams, meaning your orders will likely arrive. However, both brands suffer from significant customer service issues, specifically regarding slow or withheld refunds, return fees, and poor quality control. If you choose to shop with them, keep orders small, use secure payment methods like PayPal for chargeback protection, and do not rely on them for time-sensitive events.
Video reviews
Pros
- Wide range of trendy, fast-fashion items
- Recognized, legitimate business entities
- Global shipping availability
Cons
- Significant issues with return processing and slow refunds
- Poor quality control on some items (tears, broken zips)
- Customer service can be difficult to reach or unhelpful
- Shipping delays are common
⚠ Red flags
- Frequent, severe complaints about withheld or slow refunds
- Return fees may be deducted or not reimbursed
- History of supply chain or labor scandals (Boohoo) and data breaches (Princess Polly)
- Poor independent review consensus on sites like Trustpilot
Safety signals
Third-party ratings
Facts
Better options
Why switch: Stronger ethical track record and generally more reliable service.
Provides an alternative for low-cost, trendy fashion, though with its own ethical and quality concerns.
Based on 8 sources
Is Princess Polly Legit: Honest Verdict for 2026 - Tumbleweed ThriftPrincess Polly Review 2026: Legit & Safe? Trust Score 63/100Boohoo Review 2026: Legit & Safe? Trust Score 53/100boohoo Reviews 204,198Boohoo Reviews 359Princess Polly USA | BBB Complaints | Better Business BureauPrincess Polly USA | BBB Business Profile | Better Business BureauPrincess Polly Reviews 9Buyer reports
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