Is Moleskine Worth It? Trust Check
Wondering if Moleskine is worth it? While the brand is well known for its classic, high-quality notebooks, HasTrust gives the official moleskine.com store a low trust score of 20/100 (high risk). Shoppers report missing orders, unresponsive customer service and difficulty getting refunds, so buying from reputable third-party retailers may be the safer choice.
While the Moleskine brand itself is widely recognized for its classic, high-quality notebook designs, there is a severe disconnect between the brand's reputation and its online store experience. The online store receives very poor ratings, with consistent reports of missing orders, non-responsive customer service, and significant difficulties obtaining refunds for faulty or undelivered goods. It is strongly recommended that you buy Moleskine products from reputable third-party retailers rather than ordering directly from their website.
Video reviews
Pros
- Classic, well-regarded product design (when received)
- Wide range of sizes and formats available
Cons
- Extremely poor customer service reputation for online orders
- Numerous reports of missing items and failed delivery refunds
- Reports of difficulty returning products and non-responsive support
- Recent complaints regarding declining product quality and ink bleed-through
⚠ Red flags
- Consistently low Trustpilot scores (around 1.5/5) for the online store
- Multiple reports of non-responsive customer service and failed order fulfillment
- Users report high costs and difficulties in trying to return items or obtain refunds
Safety signals
Third-party ratings
Facts
Better options
Why switch: You can purchase Moleskine products in person at various retailers, which avoids the significant customer service and delivery issues reported with their online store.
Based on 8 sources
Store Moleskine Reviews 213Store Moleskine Reviews | Read Customer Service Reviews of store.moleskine.comConditions of Sale | MoleskineTerms and Conditions | MoleskineMoleskine Reviews 2026 - Read Before You Buy | ThingtestingWhat does the Moleskine warranty cover? For how long? | MoleskineConditions of Sale | MoleskineMoleskine Reviews 45Buyer reports
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Frequently asked
Is www moleskine com legit?⌄
High risk. HasTrust trust score: 20/100. While the Moleskine brand itself is widely recognized for its classic, high-quality notebook designs, there is a severe disconnect between the brand's reputation and its online store experience. The online store receives very poor ratings, with consistent reports of missing orders, non-responsive customer service, and significant difficulties obtaining refunds for faulty or undelivered goods. It is strongly recommended that you buy Moleskine products from reputable third-party retailers rather than ordering directly from their website.
Is www moleskine com a scam?⌄
Possible concerns from our check: Consistently low Trustpilot scores (around 1.5/5) for the online store; Multiple reports of non-responsive customer service and failed order fulfillment; Users report high costs and difficulties in trying to return items or obtain refunds
What is the www moleskine com trust score?⌄
HasTrust rates www moleskine com 20/100 (High risk). Skip
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