Is Willhaben Legit?
HasTrust rates willhaben.at Mixed (66/100), checked 2026-08-09: User accounts are sometimes deactivated unexpectedly without clear explanation or recourse; Customer support can be slow or unhelpful, often relying on automated bots; Some users report issues with the PayLivery protection service or disputes being mishandled.
Wondering if Willhaben is legit? Willhaben.at is Austria's leading classifieds marketplace and earns a HasTrust score of 85/100 (Trusted), making it a legitimate, well-established platform. That said, its popularity attracts scammers using phishing messages and lookalike sites, so keep all communication and payments (via PayLivery) inside the official app or website.
What we measured
Why this score?
Willhaben is the leading, legitimate classifieds marketplace in Austria. To stay safe, strictly communicate through the official Willhaben app or website, never move conversations to WhatsApp, and only use the integrated PayLivery service within the platform. Be aware that many users report frustration with account suspensions and unresponsive customer support, so ensure you strictly follow their user guidelines to avoid issues.
Video reviews
Pros
- Extremely popular and established platform for classifieds in Austria with millions of listings.
- Offers a dedicated secure payment and shipping service called PayLivery to protect both buyers and sellers.
- Provides clear safety guidelines and warnings against common phishing and scam tactics.
- Encourages users to communicate only through the internal platform chat to increase security.
Cons
- User accounts are sometimes deactivated unexpectedly without clear explanation or recourse.
- Customer support can be slow or unhelpful, often relying on automated bots.
- Some users report issues with the PayLivery protection service or disputes being mishandled.
- Strict and sometimes opaque enforcement of platform guidelines can lead to account bans for sellers.
- High prevalence of sophisticated phishing scams targeting users via SMS, WhatsApp, or fake emails.
- Beware of lookalike or fake websites pretending to be Willhaben or PayLivery — always check the browser address bar for 'willhaben.at'.
- Scammers often attempt to lure users away from the official platform chat to external messengers to bypass security checks.
Better options
Why switch: Often cited by former Willhaben users as an alternative marketplace for buying and selling used goods.
A widely used alternative for fashion and general items with established buyer/seller protection.
Another popular classifieds platform frequently used in the region as an alternative.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
Willhaben Bewertungen 1 025scamadviser.comSicher kaufen und verkaufen - auf willhabenSie verkaufen auf Willhaben? Diese Betrugsmasche sollten Sie kennen!Kostenlose Kleinanzeigen, Immobilien, Gebrauchtwagen, Jobs - willhabenKostenlose Kleinanzeigen, Immobilien, Gebrauchtwagen, Jobs - willhabenSicher kaufen und verkaufen - auf willhabenWhois willhaben.at💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — GlobalSign nv-sa, expires 2027-01-08 | TLS handshake from our servers | before 2026-08-09 |
| First seen on the web | 2006 | Internet Archive | before 2026-08-09 |
| Popularity rank | #19592 on Majestic Million | Majestic Million list | before 2026-08-09 |
| Hosting | willhaben - willhaben internet service GmbH & Co KG, AT | IP and AS lookup | before 2026-08-09 |
| DNS | awsdns-27.org | Nameserver records | before 2026-08-09 |
| Contact & legal pages | address | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-08-09, 85 → 66 | HasTrust score model |
Buyer reports
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Checked 51 days ago. · How we score →
Frequently asked
Is willhaben.at legit?⌄
Mixed. HasTrust trust score: 66/100. Willhaben is the leading, legitimate classifieds marketplace in Austria. To stay safe, strictly communicate through the official Willhaben app or website, never move conversations to WhatsApp, and only use the integrated PayLivery service within the platform. Be aware that many users report frustration with account suspensions and unresponsive customer support, so ensure you strictly follow their user guidelines to avoid issues.
Is willhaben.at a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the willhaben.at trust score?⌄
HasTrust rates willhaben.at 66/100 (Mixed). Unsure
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