Is Shelly Legit?
HasTrust rates shelly.com Mixed (68/100), checked 2026-06-19: Some users report reliability issues or software bugs; Delays in promised features, such as Matter support, have frustrated some customers; Limited return policies for some situations.
Wondering is Shelly legit? HasTrust gives shelly.com a trust score of 85/100 (Trusted). Shelly is a well-known smart home automation manufacturer praised for quality hardware and helpful support, though some customers report reliability issues, software bugs, or delays in promised features.
What we measured
Why this score?
Shelly is a legitimate and well-known manufacturer of smart home automation products. While most customers report a positive experience, including effective customer service and high-quality hardware, some users have encountered reliability issues, software bugs, or frustration regarding delayed product features. Overall, it is considered a reputable brand in the smart home space.
Video reviews
Pros
- Generally well-regarded products with good flexibility and integration capabilities
- Active community support and helpful, professional customer service team reported by many users
- Wide range of smart home products including switches, sensors, and energy meters
Cons
- Some users report reliability issues or software bugs
- Delays in promised features, such as Matter support, have frustrated some customers
- Limited return policies for some situations
- Occasional hardware installation or firmware quirks
- Polarized user reviews with both very high and very low ratings can sometimes indicate incentivized or manipulated feedback
- Some customers have reported issues with receiving orders or frustration over undelivered product features
Better options
Why switch: A well-known alternative brand for smart home plugs and devices that some users consider when comparing smart home ecosystems.
Another smart home brand mentioned by users as an alternative for smart home lighting and automation.
Third-party ratings
Facts
Based on 8 sources
Shelly Reviews 109scamadviser.comShelly Reviews 2026 UK → (3.0/5) Smart Home Solutions by ShellyShelly Reviews | Read Customer Service Reviews of www.shelly.comGeneral Terms & Conditions - Shelly USAWARRANTY - Shelly EuropeShelly USAwww.shelly.com - urlscan.io💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| Domain registration | 1996-02 (30 years old) | RDAP registry record | before 2026-06-19 |
| First seen on the web | 1996 | Internet Archive | before 2026-06-19 |
| Popularity rank | #36283 on Majestic Million | Majestic Million list | before 2026-06-19 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-06-19, 85 → 68 | HasTrust score model |
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Checked 102 days ago. · How we score →
Frequently asked
Is shelly.com legit?⌄
Mixed. HasTrust trust score: 68/100. Shelly is a legitimate and well-known manufacturer of smart home automation products. While most customers report a positive experience, including effective customer service and high-quality hardware, some users have encountered reliability issues, software bugs, or frustration regarding delayed product features. Overall, it is considered a reputable brand in the smart home space.
Is shelly.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the shelly.com trust score?⌄
HasTrust rates shelly.com 68/100 (Mixed). Unsure
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