Is Shelly Legit?

HasTrust rates shelly.com Mixed (68/100), checked 2026-06-19: Some users report reliability issues or software bugs; Delays in promised features, such as Matter support, have frustrated some customers; Limited return policies for some situations.

Wondering is Shelly legit? HasTrust gives shelly.com a trust score of 85/100 (Trusted). Shelly is a well-known smart home automation manufacturer praised for quality hardware and helpful support, though some customers report reliability issues, software bugs, or delays in promised features.

shelly.com
68
MixedUnsure
🔗https://shelly.com

What we measured

✓Domain registered 30+ years ago
✓On the public web since 1996 (Internet Archive)
Why this score?
Starting point (no evidence either way)50
Domain registered 10+ years ago+10
Among the most-visited sites (rank #37989)+8
Trust score68

Shelly is a legitimate and well-known manufacturer of smart home automation products. While most customers report a positive experience, including effective customer service and high-quality hardware, some users have encountered reliability issues, software bugs, or frustration regarding delayed product features. Overall, it is considered a reputable brand in the smart home space.

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shelly.com product imageshelly.com product imageshelly.com product imageshelly.com product image

Video reviews

Pros

  • Generally well-regarded products with good flexibility and integration capabilities
  • Active community support and helpful, professional customer service team reported by many users
  • Wide range of smart home products including switches, sensors, and energy meters

Cons

  • Some users report reliability issues or software bugs
  • Delays in promised features, such as Matter support, have frustrated some customers
  • Limited return policies for some situations
  • Occasional hardware installation or firmware quirks
  • Polarized user reviews with both very high and very low ratings can sometimes indicate incentivized or manipulated feedback
  • Some customers have reported issues with receiving orders or frustration over undelivered product features

Better options

💡 Smarter pick
Tapo (TP-Link)

Why switch: A well-known alternative brand for smart home plugs and devices that some users consider when comparing smart home ecosystems.

IINNR
INNR

Another smart home brand mentioned by users as an alternative for smart home lighting and automation.

Third-party ratings

trustpilot.comTrustpilot (nl-be)4.1/5

Facts

Domain registered 1996-02 · 30 years old
From web sources
Customer Support Email: [email protected]
Shelly USA Address: 10161 Park Run Dr. Suite 160 Las Vegas, NV 89145 USA
Shipping Policy: Free shipping on orders over $50 within the US
HasTrust summarizes public web sources and can be wrong or out of date. Not a guarantee of safety or quality — always verify before you buy or pay.

💬 Ask about this shop

Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.

🛡️ Site safety check

✓Domain registered 30+ years ago
–HTTPS not checked yet
✓On the public web since 1996 (Internet Archive)
✓Among the ~1M most-visited sites on the web (Majestic Million #36283)

What you should do

  • Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
  • Place a small first order before trusting it with a big one.
  • Search the shop's name plus "reviews" or "scam" for recent experiences before paying.

🔍 What we checked ourselves

Each row is a check HasTrust ran, and the day it ran.

CheckWhat we foundHowWhen
Domain registration1996-02 (30 years old)RDAP registry recordbefore 2026-06-19
First seen on the web1996Internet Archivebefore 2026-06-19
Popularity rank#36283 on Majestic MillionMajestic Million listbefore 2026-06-19
BlocklistNot listedHasTrust blocklist
Trust score history3 recorded points since 2026-06-19, 85 → 68HasTrust score model
Trust score history3 changes · 102d
Low 68High 85Now 68
Compare is shelly.com legit with 2 alternatives →
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Checked 102 days ago. · How we score →

Frequently asked

Is shelly.com legit?⌄

Mixed. HasTrust trust score: 68/100. Shelly is a legitimate and well-known manufacturer of smart home automation products. While most customers report a positive experience, including effective customer service and high-quality hardware, some users have encountered reliability issues, software bugs, or frustration regarding delayed product features. Overall, it is considered a reputable brand in the smart home space.

Is shelly.com a scam?⌄

Our check surfaced no major scam signals — still verify payment and seller details before you pay.

What is the shelly.com trust score?⌄

HasTrust rates shelly.com 68/100 (Mixed). Unsure

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