Is salomon.com legit?
Mostly. HasTrust rates salomon.com Mixed (54/100), checked 2026-09-27: Extremely low customer satisfaction ratings on independent review platforms; Consistent reports of unhelpful or unresponsive customer support regarding warranty and order issues; Watch for fake Salomon sites — buy only via the official domain.
What we measured
Why this score?
Salomon.com is the legitimate, official website for the brand and is safe to use for purchasing genuine products. However, the online shopping experience is frequently criticized by customers. Many users report significant issues with product durability, unhelpful or unresponsive customer service, and difficult, sometimes costly, return processes. While the site itself is not a scam, the high volume of negative feedback regarding after-sales support and product quality suggests that you may have a better experience purchasing Salomon products through a reputable third-party retailer that offers more reliable customer service and easier returns.
Video reviews
Pros
- Official manufacturer website ensuring genuine products
- Wide range of specialized outdoor gear available directly
Cons
- Extremely poor customer service and responsiveness
- Frequent reports of product durability issues (e.g., soles detaching, waterproofing failing)
- Difficult and sometimes costly return processes
- Issues with delivery reliability and tracking
⚠ Red flags
- Extremely low customer satisfaction ratings on independent review platforms
- Consistent reports of unhelpful or unresponsive customer support regarding warranty and order issues
- Watch for fake Salomon sites — buy only via the official domain
Better options
Why switch: Buying through a major retailer like Amazon often provides better customer service, easier return processes, and more reliable delivery tracking compared to the direct-to-consumer experience reported by many Salomon customers.
Purchasing from a local physical store allows you to try on gear for fit and provides a direct point of contact for returns or warranty issues, avoiding the difficulties often associated with the brand's online customer service.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
scamadviser.comgridinsoft.comSalomonSalomonSalomon Reviews | Read Customer Service Reviews of www.salomon.comSalomon Reviews 900Salomon Reviews 934Salomon Help Center - I just purchased a Salomon product, how can I be sure it's genuine?💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-04 | TLS handshake from our servers | |
| Domain registration | 1995-01 (31 years old) | RDAP registry record | |
| First seen on the web | 1996 | Internet Archive | |
| Popularity rank | #11213 on Majestic Million | Majestic Million list | before 2026-09-27 |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| Registrar | Nameshield SAS | RDAP registry record | |
| DNS | obs.ns1.fr | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Frequently asked
Is salomon.com legit?⌄
Mixed. HasTrust trust score: 54/100. Salomon.com is the legitimate, official website for the brand and is safe to use for purchasing genuine products. However, the online shopping experience is frequently criticized by customers. Many users report significant issues with product durability, unhelpful or unresponsive customer service, and difficult, sometimes costly, return processes. While the site itself is not a scam, the high volume of negative feedback regarding after-sales support and product quality suggests that you may have a better experience purchasing Salomon products through a reputable third-party retailer that offers more reliable customer service and easier returns.
Is salomon.com a scam?⌄
Possible concerns from our check: Extremely low customer satisfaction ratings on independent review platforms; Consistent reports of unhelpful or unresponsive customer support regarding warranty and order issues; Watch for fake Salomon sites — buy only via the official domain
What is the salomon.com trust score?⌄
HasTrust rates salomon.com 54/100 (Mixed). Buy this instead
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