Is rog.asus.com Legit? Trust Score & Review
HasTrust rates rog.asus.com Mixed (65/100), checked 2026-09-23: Multiple reports of poor customer service and failure to honor warranties; Recurring user complaints about receiving products that appear used or unsealed; Serious safety concerns reported regarding battery overheating and fire hazards in specific models.
If you're wondering is rog.asus.com legit, the short answer is yes: it is the official domain of ASUS's Republic of Gamers brand, with a legitimate identity and a secure site. However, HasTrust rates it 65/100 (Mixed) because the brand draws significant negative feedback on customer service, warranty fulfillment and quality control, including recurring reports of products arriving used or unsealed. So while ASUS ROG is a genuine brand and the site is safe to visit, shoppers weighing whether ASUS can be trusted should factor in these documented service issues before buying.
What we measured
The rog.asus.com website is the official domain for the Republic of Gamers brand and is legitimate in terms of its identity and security. However, while the site itself is safe to visit, the brand has received significant negative feedback regarding customer service, warranty fulfillment, and product quality control. Many users have reported frustrating experiences with support, and there are recurring complaints about receiving products that appear used or unsealed. Given these documented reliability and service issues, you may want to consider more highly-rated alternatives for gaming hardware.
Video reviews
Pros
- Strong reputation for high-performance gaming hardware and innovation
- Long-standing, established brand presence globally
- Wide range of gaming-focused products and accessories
Cons
- Significant complaints regarding warranty service and support responsiveness
- Reports of products arriving unsealed or appearing used
- Documented issues with hardware reliability, including overheating and display defects
- Complex and sometimes frustrating loyalty/rewards program experience
⚠ Red flags
- Multiple reports of poor customer service and failure to honor warranties
- Recurring user complaints about receiving products that appear used or unsealed
- Serious safety concerns reported regarding battery overheating and fire hazards in specific models
Better options
Why switch: Lenovo is frequently recommended as a more reliable alternative for quality and customer support compared to ASUS, which has faced significant complaints regarding warranty service and product defects.
Gigabyte is suggested as a more reliable alternative for motherboards and gaming hardware when users are dissatisfied with ASUS quality control.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
gridinsoft.comROG Zephyrus G16 GU605MZ-QR029WASUS Reviews 7ASUS Reviews | Read Customer Service Reviews of rog.asus.comASUS ROG (Series) Review: Pros, Complaints & Buyer FitROG - Republic of Gamers｜Nederland | For Those Who DareASUS Onlineshop reviews | Bekijk consumentenreviews over webshop.asus.comPurchased ASUS Products Not Include an AC Adapter | Official Support | ROG USA💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Amazon, expires 2026-11-25 | TLS handshake from our servers | |
| First seen on the web | 2006 | Internet Archive | |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| Blocklist | Not listed | HasTrust blocklist |
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Frequently asked
Is rog.asus.com legit?⌄
Mixed. HasTrust trust score: 65/100. The rog.asus.com website is the official domain for the Republic of Gamers brand and is legitimate in terms of its identity and security. However, while the site itself is safe to visit, the brand has received significant negative feedback regarding customer service, warranty fulfillment, and product quality control. Many users have reported frustrating experiences with support, and there are recurring complaints about receiving products that appear used or unsealed. Given these documented reliability and service issues, you may want to consider more highly-rated alternatives for gaming hardware.
Is rog.asus.com a scam?⌄
Possible concerns from our check: Multiple reports of poor customer service and failure to honor warranties; Recurring user complaints about receiving products that appear used or unsealed; Serious safety concerns reported regarding battery overheating and fire hazards in specific models
What is the rog.asus.com trust score?⌄
HasTrust rates rog.asus.com 65/100 (Mixed). Buy this instead
Is rog.asus.com legit?⌄
Yes. Rog.asus.com is the official website of ASUS's Republic of Gamers brand, and it is legitimate in identity and security. HasTrust scores it 65/100 (Mixed), however, because of widespread complaints about customer service, warranty fulfillment and product quality control reported by users.
Is rog.asus.com safe?⌄
The site itself is safe to visit: it is ASUS's genuine official domain with proper security. The Mixed 65/100 rating reflects the buying experience rather than the website — users report frustrating support interactions, warranty problems, and products that sometimes arrive appearing used or unsealed.
Can ASUS be trusted?⌄
ASUS is a real, established company, and ROG is its genuine gaming brand — this is not a scam operation. That said, documented reliability and service issues, including warranty and quality-control complaints, lead HasTrust to a Mixed verdict, so comparing more highly-rated gaming hardware alternatives is reasonable.
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