Is Newbalance.com Legit? Trust Score, Reviews & Verdict
HasTrust rates newbalance.com Mixed (69/100), checked 2026-09-23: Watch for fake lookalike sites (e.g., newbalanceeu.com) — only use the official domain; Significant volume of recent negative customer feedback regarding service and order fulfillment; Extremely poor customer service responsiveness.
Is newbalance.com legit? Yes — it is the official website of the New Balance brand and not a scam, which is why many shoppers searching for the site land here first. Even so, HasTrust gives it a Mixed trust score of 65/100 due to a high volume of recent complaints about poor customer service, slow order fulfillment, and an unreliable return and refund process. The site is safe and technically secure to browse, but based on these persistent service failures, buying New Balance products through a reputable third-party retailer may offer better consumer protection and support.
What we measured
Why this score?
Newbalance.com is the legitimate, official website for the New Balance brand and is not a scam site. However, despite its legitimacy, the site has received a high volume of recent, severe complaints from customers regarding poor customer service, significant delays in order fulfillment, and a difficult, often unreliable return and refund process. While the website itself is safe to browse and technically secure, many shoppers have reported frustrating experiences when trying to resolve issues with their orders. Given these persistent service failures, it is highly recommended to purchase New Balance products through a reputable third-party retailer instead to ensure better consumer protection and support.
Video reviews
Pros
- Official, long-standing brand website
- Secure HTTPS connection and valid SSL certificate
- Wide selection of authentic products
Cons
- Extremely poor customer service responsiveness
- Frequent reports of missing, delayed, or incorrectly processed orders
- Difficult and unreliable return/refund process
- Concerns regarding product quality and durability for the price
⚠ Red flags
- Watch for fake lookalike sites (e.g., newbalanceeu.com) — only use the official domain
- Significant volume of recent negative customer feedback regarding service and order fulfillment
Better options
Why switch: Zalando is a large, reputable retailer that carries New Balance products, offering a more reliable customer service and return process than the official website's recent performance suggests.
Amazon provides a secure, well-established platform with robust buyer protection and reliable return policies, making it a safer alternative for purchasing New Balance footwear.
What web sources say (not checked by us)
Facts
Based on 8 sources
New Balance Reviews | Read Customer Service Reviews of www.newbalance.comscamadviser.comgridinsoft.comNew Balance Shoes & Apparel — newbalance.com Trust Score & Analysis | BitverzoNew Balance Reviews 1.082New Balance Review: Is newbalance.com trustworthy? | reviewscorerIs Newbalance.com down? Check current problems and outages!Newbalanceeu.com ‘Flash Sale’: Legitimate or Scam? - MyAntiSpyware💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Entrust Limited, expires 2027-04-02 | TLS handshake from our servers | |
| Domain registration | 1995-08 (31 years old) | RDAP registry record | |
| First seen on the web | 1996 | Internet Archive | |
| Popularity rank | #11141 on Majestic Million | Majestic Million list | before 2026-09-23 |
| Hosting | AKAMAI-ASN1 - Akamai International B.V., NL | IP and AS lookup | |
| Registrar | CSC Corporate Domains, Inc. | RDAP registry record | |
| DNS | cscudns.com | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist |
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Frequently asked
Is newbalance.com legit?⌄
Mixed. HasTrust trust score: 69/100. Newbalance.com is the legitimate, official website for the New Balance brand and is not a scam site. However, despite its legitimacy, the site has received a high volume of recent, severe complaints from customers regarding poor customer service, significant delays in order fulfillment, and a difficult, often unreliable return and refund process. While the website itself is safe to browse and technically secure, many shoppers have reported frustrating experiences when trying to resolve issues with their orders. Given these persistent service failures, it is highly recommended to purchase New Balance products through a reputable third-party retailer instead to ensure better consumer protection and support.
Is newbalance.com a scam?⌄
Possible concerns from our check: Watch for fake lookalike sites (e.g., newbalanceeu.com) — only use the official domain; Significant volume of recent negative customer feedback regarding service and order fulfillment
What is the newbalance.com trust score?⌄
HasTrust rates newbalance.com 69/100 (Mixed). Buy this instead
Is newbalance.com legit?⌄
Yes. Newbalance.com is the legitimate, official website of the New Balance brand and is not a scam site. However, HasTrust rates it 65/100 (Mixed) because many recent customers report poor customer service, significant order fulfillment delays, and a difficult, often unreliable return and refund process.
Is it safe to order from newbalance.com?⌄
The website itself is safe to browse and technically secure. The main concern is service quality: shoppers report order delays, hard-to-resolve issues, and unreliable refunds. For that reason, HasTrust recommends purchasing New Balance products through a reputable third-party retailer for better consumer protection and support.
Is New Balance a good brand?⌄
New Balance is an established, legitimate brand, and newbalance.com is its official store. The Mixed 65/100 score reflects the website's shopping experience — customer service, fulfillment delays, and returns — rather than the brand itself, which is why many buyers prefer reputable third-party retailers for stronger support.
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