Chewy is a well-established and legitimate online retailer for pet supplies, widely considered safe and reliable by customers and independent observers. While the company is generally praised for its competitive pricing, convenient autoship features, and exceptional, compassionate customer service, some users do report occasional issues with third-party delivery services, prescription order processes, or inconsistent customer support experiences. Overall, it is a trusted platform with a strong, consumer-friendly 365-day return policy.
Video reviews
Pros
- Widely recognized, established, and legitimate business.
- Highly regarded customer service, known for compassionate gestures during pet loss.
- Generous 365-day return policy and satisfaction guarantee.
- Convenient features like autoship discounts and 24/7 customer support.
- Competitive pricing and free shipping on orders over $49.
Cons
- Inconsistent shipping and delivery experiences, often attributed to third-party carriers.
- Occasional issues with product quality, expired items, or incorrect orders.
- Some users report frustration with pharmacy and prescription refill processes.
- Customer service experiences can be inconsistent, with some users reporting unhelpful or rude interactions.
⚠ Red flags
- Some customers report issues with automatic shipments and lack of transparency regarding price changes.
- Occasional complaints regarding the complexity of prescription medication approvals.
Safety signals
Third-party ratings
Facts
Based on 8 sources
Chewy, Inc. | BBB Business Profile | Better Business BureauChewy Review for June 2026 | Best Dog Food StoresChewy, Inc. | BBB Business Profile | Better Business BureauChewy.com Reviews | Read Customer Service Reviews of chewy.comChewy Reviews 2026 - Read Before You Buy | Thingtestingchewy.com Reviews | check if the site is a scam or legit | ScamadviserIs Chewy Legit? An Honest Review of the Pet Supply Site – PostmogulChewy.com Reviews: Written By CustomersBuyer reports
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