GhostBed Shredded Pillow Review: Is It Legit and Worth Buying?
HasTrust rates GhostBed Shredded (2pk) Caution (42/100), checked 2026-06-23: Numerous customer complaints regarding poor customer service and difficult return experiences; Reports of "hidden" conditions affecting refund amounts, such as deductions for bundled items; Not BBB accredited and currently holds a high volume of negative consumer feedback regarding product quality and support.
Our GhostBed Shredded pillow review covers a customizable, cooling pillow from GhostBed, an established and legitimate mattress brand. Many customers report return friction, unexpected refund deductions and poor communication, which undercuts the brand's "risk-free" trial marketing. That earns it a Caution verdict, and shoppers may find better value and fewer hassles with highly rated alternatives.
What we measured
Why this score?
Were you about to buy something there? Amazon has it, with a refund if it never arrives.
GhostBed is a legitimate, established mattress brand, but many customers report significant frustrations with their return process and customer service. While the GhostBed Shredded pillow is customizable and features cooling materials, the company's "risk-free" trial marketing is frequently contradicted by reports of return friction, unexpected refund deductions, and poor communication. Given the high volume of negative consumer feedback and the existence of highly-rated, more reliable alternatives, shoppers may find better value and less hassle elsewhere.
Already paid this shop? There are things worth doing in the next hour — your card, your bank's chargeback window, and where to report it.
What to do now →
Video reviews
Pros
- Adjustable fill allows users to customize firmness and height
- Cooling cover material helps regulate sleep temperature
- Contains CertiPUR-US certified foams
Cons
- High level of friction and potential difficulty during the return process
- Customers report surprise at refund deductions for bundles, discounts, or return shipping fees
- Company customer service can be difficult to reach or unresponsive regarding returns and warranties
- Mandatory 30-night break-in period before a return is eligible
⚠ Red flags
- Numerous customer complaints regarding poor customer service and difficult return experiences
- Reports of "hidden" conditions affecting refund amounts, such as deductions for bundled items
- Not BBB accredited and currently holds a high volume of negative consumer feedback regarding product quality and support
Better options
Why switch: Consistently ranks as a high-performing adjustable pillow with good expert ratings for support and resilience.
Another top-rated adjustable pillow often cited as a benchmark for quality and comfort in expert reviews.
What web sources say (not checked by us)
Facts
Based on 8 sources
Is GhostBed a Scam? An Honest Look at the Complaints - Mattress NutGhostBed GhostPillow - Shredded (2-Pack) | GhostBed® RetailGhostPillow Shredded Memory Foam: Customized Comfort | GhostBed® CanadaGhostBed | BBB Business Profile | Better Business BureauGhostBed | BBB Reviews | Better Business BureauGhostBed Shredded (2pk) Pillow Review - Consumer ReportsGhostBed Reviews | Read Customer Service Reviews of ghostbed.comTerms | GhostBed® Retail💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Only buy here if you can pay with full buyer protection — and expect problems with delivery or returns.
- Verify the company: a real registered address, working phone number and reachable customer service.
- If the deal looks too good to be true, it is — compare the price on a shop you already trust.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Certificate expired 2026-08-31 — not re-checked since | TLS handshake from our servers | before 2026-06-23 |
| Domain registration | 2010-05 (16 years old) | RDAP registry record | before 2026-06-23 |
| First seen on the web | 2013 | Internet Archive | before 2026-06-23 |
| Popularity rank | #159638 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-06-23, 40 → 40 | HasTrust score model |
Buyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Something wrong on this page? Tell us
Own this site, or spotted an error? A person reviews every report and corrects the page when a fact is wrong.
Checked 98 days ago. · How we score →
Frequently asked
Is GhostBed Shredded (2pk) legit?⌄
Caution. HasTrust trust score: 42/100. GhostBed is a legitimate, established mattress brand, but many customers report significant frustrations with their return process and customer service. While the GhostBed Shredded pillow is customizable and features cooling materials, the company's "risk-free" trial marketing is frequently contradicted by reports of return friction, unexpected refund deductions, and poor communication. Given the high volume of negative consumer feedback and the existence of highly-rated, more reliable alternatives, shoppers may find better value and less hassle elsewhere.
Is GhostBed Shredded (2pk) a scam?⌄
Possible concerns from our check: Numerous customer complaints regarding poor customer service and difficult return experiences; Reports of "hidden" conditions affecting refund amounts, such as deductions for bundled items; Not BBB accredited and currently holds a high volume of negative consumer feedback regarding product quality and support
What is the GhostBed Shredded (2pk) trust score?⌄
HasTrust rates GhostBed Shredded (2pk) 42/100 (Caution). Buy this instead
🔔 Email me if this shop's trust rating changes
Free. You confirm by email (double opt-in); unsubscribe any time.
📖 Helpful guides
People also checked
📬 Get new scams in your inbox — weekly
One short email every Monday: the scam shops and risky sites we spotted that week. No spam, one-click unsubscribe.
Double opt-in — we only mail you after you confirm.