GhostBed is a legitimate, established mattress brand, but many customers report significant frustrations with their return process and customer service. While the GhostBed Shredded pillow is customizable and features cooling materials, the company's "risk-free" trial marketing is frequently contradicted by reports of return friction, unexpected refund deductions, and poor communication. Given the high volume of negative consumer feedback and the existence of highly-rated, more reliable alternatives, shoppers may find better value and less hassle elsewhere.
Video reviews
Pros
- Adjustable fill allows users to customize firmness and height
- Cooling cover material helps regulate sleep temperature
- Contains CertiPUR-US certified foams
Cons
- High level of friction and potential difficulty during the return process
- Customers report surprise at refund deductions for bundles, discounts, or return shipping fees
- Company customer service can be difficult to reach or unresponsive regarding returns and warranties
- Mandatory 30-night break-in period before a return is eligible
⚠ Red flags
- Numerous customer complaints regarding poor customer service and difficult return experiences
- Reports of "hidden" conditions affecting refund amounts, such as deductions for bundled items
- Not BBB accredited and currently holds a high volume of negative consumer feedback regarding product quality and support
Safety signals
Facts
Better options
Why switch: Consistently ranks as a high-performing adjustable pillow with good expert ratings for support and resilience.
Another top-rated adjustable pillow often cited as a benchmark for quality and comfort in expert reviews.
Based on 8 sources
Is GhostBed a Scam? An Honest Look at the Complaints - Mattress NutGhostBed GhostPillow - Shredded (2-Pack) | GhostBed® RetailGhostPillow Shredded Memory Foam: Customized Comfort | GhostBed® CanadaGhostBed | BBB Business Profile | Better Business BureauGhostBed | BBB Reviews | Better Business BureauGhostBed Shredded (2pk) Pillow Review - Consumer ReportsGhostBed Reviews | Read Customer Service Reviews of ghostbed.comTerms | GhostBed® RetailBuyer reports
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