Is Old Navy a Legit Website?
HasTrust rates General kids and family apparel retailers (e.g., Old Navy, Target) Trusted (78/100), checked 2026-06-23: Highly established and legitimate retailer under Gap Inc; Very affordable with frequent sales and rewards programs; Inclusive sizing (XXS–4X).
Wondering if Old Navy is a legit website? Yes—it's a well-established clothing retailer owned by Gap Inc., earning a HasTrust score of 78/100 (Trusted). It's safe to shop there, though independent reviews flag slow mail-in refunds, inconsistent garment quality, and occasional delivery carrier issues.
What we measured
Old Navy is a highly legitimate and well-established clothing retailer owned by Gap Inc. While it is safe to shop there, the brand has received mediocre independent reviews, primarily due to frustrations with slow mail-in refunds, inconsistent garment quality, and persistent issues with delivery carriers. To minimize risk, we recommend using in-store returns whenever possible, keeping your documentation, and opting for tracked shipping or in-store pickup to avoid delivery complications.
Video reviews
Pros
- Highly established and legitimate retailer under Gap Inc.
- Very affordable with frequent sales and rewards programs
- Inclusive sizing (XXS–4X)
- Convenient free in-store returns and ship-to-store options
Cons
- Inconsistent fabric quality and thin materials in some items
- Frequent reports of delivery issues, particularly with certain carriers like Lasership/OnTrac
- Slow mail-in refund processing (10–14 days)
- Mediocre independent customer service ratings
⚠ Red flags
- Significant volume of consumer complaints regarding missing packages and poor resolution experiences
- Reports of inconsistent quality compared to previous years
Better options
Why switch: Target offers a more reliable, curated marketplace experience with a more generous 90-day return policy and the convenience of widespread physical store support.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 6 sources
atoplegal.comOld Navy Review 2026: Stylish & Affordable Family Fashion | BrandReviewed1.5K Old Navy Reviews | oldnavy.gap.com @ PissedConsumerscamadviser.comatoplegal.comOLD NAVY | BBB Business Profile | Better Business Bureau💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — DigiCert Inc, expires 2027-02-04 | TLS handshake from our servers | before 2026-06-23 |
| First seen on the web | 2009 | Internet Archive | before 2026-06-23 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-06-23, 78 → 78 | HasTrust score model |
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Frequently asked
Is General kids and family apparel retailers (e.g., Old Navy, Target) legit?⌄
Trusted. HasTrust trust score: 78/100. Old Navy is a highly legitimate and well-established clothing retailer owned by Gap Inc. While it is safe to shop there, the brand has received mediocre independent reviews, primarily due to frustrations with slow mail-in refunds, inconsistent garment quality, and persistent issues with delivery carriers. To minimize risk, we recommend using in-store returns whenever possible, keeping your documentation, and opting for tracked shipping or in-store pickup to avoid delivery complications.
Is General kids and family apparel retailers (e.g., Old Navy, Target) a scam?⌄
Possible concerns from our check: Significant volume of consumer complaints regarding missing packages and poor resolution experiences; Reports of inconsistent quality compared to previous years
What is the General kids and family apparel retailers (e.g., Old Navy, Target) trust score?⌄
HasTrust rates General kids and family apparel retailers (e.g., Old Navy, Target) 78/100 (Trusted). Buy
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