Old Navy is a highly legitimate and well-established clothing retailer owned by Gap Inc. While it is safe to shop there, the brand has received mediocre independent reviews, primarily due to frustrations with slow mail-in refunds, inconsistent garment quality, and persistent issues with delivery carriers. To minimize risk, we recommend using in-store returns whenever possible, keeping your documentation, and opting for tracked shipping or in-store pickup to avoid delivery complications.
Video reviews
Pros
- Highly established and legitimate retailer under Gap Inc.
- Very affordable with frequent sales and rewards programs
- Inclusive sizing (XXS–4X)
- Convenient free in-store returns and ship-to-store options
Cons
- Inconsistent fabric quality and thin materials in some items
- Frequent reports of delivery issues, particularly with certain carriers like Lasership/OnTrac
- Slow mail-in refund processing (10–14 days)
- Mediocre independent customer service ratings
⚠ Red flags
- Significant volume of consumer complaints regarding missing packages and poor resolution experiences
- Reports of inconsistent quality compared to previous years
Safety signals
Third-party ratings
Facts
Better options
Why switch: Target offers a more reliable, curated marketplace experience with a more generous 90-day return policy and the convenience of widespread physical store support.
Based on 8 sources
Old Navy Review 2026: Legit & Safe? Trust Score 78/100Gap Reviews | Read Customer Service Reviews of www.oldnavy.comOld Navy Review 2026: Stylish & Affordable Family Fashion | BrandReviewed1.5K Old Navy Reviews | oldnavy.gap.com @ PissedConsumeroldnavy.gap.com Reviews | check if site is scam or legit| ScamadviserTarget Review 2026: Legit & Safe? Trust Score 87/100OLD NAVY | BBB Business Profile | Better Business BureauTarget Reviews 4,001Buyer reports
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