Gaiam is a long-established brand that offers budget-friendly yoga gear suitable for casual beginners, but it suffers from significant issues with product durability and customer support. Many customers report that their mats wear out quickly, and the company has a poor reputation for handling returns and resolving complaints. While the products are widely available and affordable, those seeking a reliable, long-lasting mat for more frequent or intense practice would likely be better served by more durable alternatives.
Video reviews
Pros
- Budget-friendly for beginners and casual users
- Good cushioning for joint comfort in gentle poses
- Available designs are often aesthetically appealing
Cons
- Poor durability and wear with frequent use
- Significant customer service issues, including lack of phone support and difficult return processes
- Mats can become slippery during sweaty practices
- Some products suffer from poor quality control and manufacturing defects
⚠ Red flags
- Multiple reports of poor customer service and lack of phone support
- History of unresolved complaints according to BBB
- Reports of products wearing out quickly despite claims of lifetime warranties
- Potential difficulty with returns and refunds
Safety signals
Third-party ratings
Facts
Better options
Why switch: A denser, more durable alternative that offers better support for wrists and stability during poses compared to Gaiam's softer, less durable foam mats.
Recommended for those who practice hot yoga or vigorous flows, providing superior grip and stability over Gaiam's mats which can become slippery when wet.
Based on 8 sources
Gaiam Reviews | Read Customer Service Reviews of www.gaiam.comGaiam, Inc. | BBB Business Profile | Better Business BureauGaiam, Inc. | BBB Complaints | Better Business BureauGaiam Reviews - Read 8 Customer Reviews of Gaiam | SitejabberFrequently Asked QuestionsGaiam.com Reviews (2024) | Is Gaiam.com Legit & Reliable?Gaiam Reviews AnalysisGaiam Premium 6mm Review | Tested & RatedBuyer reports
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