Dick’s Sporting Goods is a legitimate, long-established American retailer, so there is no risk of it being a fake storefront. However, its online operations receive consistently poor feedback due to shipping delays, damaged items, and difficult customer service experiences. For the best experience, it is highly recommended to shop in-store or use store-pickup options to avoid shipping complications and to ensure you are satisfied with the product before finalizing the purchase.
Video reviews
Pros
- Legitimate, long-established physical retailer with 850+ locations
- Access to genuine branded sporting goods and apparel
- In-store experience often rated much higher than online operations
- Convenient store-pickup options for many items
Cons
- Very poor online customer service and responsiveness
- Frequent reports of shipping delays, damaged goods, and order cancellations
- Inconsistent and sometimes contested refund processes
- F-rated by the Better Business Bureau for high volumes of unresolved complaints
- Disclosed 2024 data breach affecting customer information
⚠ Red flags
- F rating from the Better Business Bureau
- Significant history of unresolved consumer complaints regarding online orders
- 2024 data breach involving customer information disclosure
Safety signals
Third-party ratings
Facts
Better options
Why switch: Often offers more reliable delivery, robust return processes, and transparent customer service for general goods.
Specialized sporting goods retailer often noted for better value and service in its specific niche.
Based on 8 sources
Dick's Sporting Goods Review 2026: Legit & Safe? Trust Score 74/100DICK'S Sporting Goods Reviews | Read Customer Service Reviews of www.dickssportinggoods.comDICK'S Sporting Goods Review | Best Sporting Goods StoresDick's Sporting Goods Inc | BBB Business Profile | Better Business BureauDick's Sporting Goods Inc | BBB Business Profile | Better Business BureauDick's Sporting Goods Inc | BBB Reviews | Better Business BureauDick's Sporting Goods Inc | BBB Business Profile | Better Business Bureau479 Dicks Sporting Goods Reviews | dickssportinggoods.com @ PissedConsumerBuyer reports
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Frequently asked
Is Dick’s Sporting Goods legit?⌄
Mixed. HasTrust trust score: 60/100. Dick’s Sporting Goods is a legitimate, long-established American retailer, so there is no risk of it being a fake storefront. However, its online operations receive consistently poor feedback due to shipping delays, damaged items, and difficult customer service experiences. For the best experience, it is highly recommended to shop in-store or use store-pickup options to avoid shipping complications and to ensure you are satisfied with the product before finalizing the purchase.
Is Dick’s Sporting Goods a scam?⌄
Possible concerns from our check: F rating from the Better Business Bureau; Significant history of unresolved consumer complaints regarding online orders; 2024 data breach involving customer information disclosure
What is the Dick’s Sporting Goods trust score?⌄
HasTrust rates Dick’s Sporting Goods 60/100 (Mixed). Buy this instead
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