Is CarMax legit?
Mostly. HasTrust rates CarMax Mixed (64/100), checked 2026-06-21: Numerous reports of mechanical issues shortly after purchase; Concerns over the thoroughness of inspection and reconditioning processes; Significant negative consumer reviews regarding post-purchase customer service and warranty support.
What we measured
Why this score?
Our own checks on carmax.com found signals both for and against it. The domain was registered 30 years ago, and it has been on the public web since 1996. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Video reviews
Pros
- Extensive physical inventory with convenient transfer options
- Straightforward, no-haggle pricing model
- Accessible financing options for various credit profiles
- 10-day money-back guarantee provides a window for initial evaluation
Cons
- Numerous reports of mechanical issues shortly after purchase
- Concerns over the thoroughness of inspection and reconditioning processes
- Significant negative consumer reviews regarding post-purchase customer service and warranty support
- Historical issues with failing to disclose open safety recalls
- Higher price points compared to some traditional dealer alternatives
- Multiple reports of serious mechanical defects and safety issues in sold vehicles
- Persistent patterns of poor customer service and difficulty resolving warranty/repair claims
- Documented legal and regulatory issues regarding the disclosure of safety recalls
- Low ratings on major consumer review platforms like Trustpilot and the BBB
Better options
Why switch: Often offer better manufacturer-backed warranties and more rigorous, standardized inspection processes compared to general used retailers.
Allows for a more traditional, negotiable buying process where you can have an independent professional inspect the vehicle before purchase.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
scamminder.comCarMax Auto Loans Review 2026Is CarMax Reliable? An Honest Look at America's Largest Used Car Retailer - Daily Car TipsCarMax Reviews (From Verified Customers)CarMax Reviews | Read Customer Service Reviews of www.carmax.comCarMax , Inc. | BBB Business Profile | Better Business BureauCarMax Reviews 500CarMax , Inc. | BBB Reviews | Better Business Bureau💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — DigiCert Inc, expires 2026-12-10 | TLS handshake from our servers | before 2026-06-21 |
| Domain registration | 1995-11 (30 years old) | RDAP registry record | before 2026-06-21 |
| First seen on the web | 1996 | Internet Archive | before 2026-06-21 |
| Popularity rank | #19984 on Majestic Million | Majestic Million list | before 2026-06-21 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 4 recorded points since 2026-06-21, 35 → 64 | HasTrust score model |
Buyer reports
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Checked 100 days ago. · How we score →
Frequently asked
Is CarMax legit?⌄
Mixed. HasTrust trust score: 64/100. Our own checks on carmax.com found signals both for and against it. The domain was registered 30 years ago, and it has been on the public web since 1996. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Is CarMax a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the CarMax trust score?⌄
HasTrust rates CarMax 64/100 (Mixed). Buy this instead
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