Is Alpinetrek UK Legit? Our Trust Review of Alpine Trek
HasTrust rates Alpine Trek Trusted (74/100), checked 2026-06-23: Competitive pricing and frequent sales on outdoor gear; Large selection of reputable outdoor brands; Many customers report successful, trouble-free transactions.
Wondering is alpinetrek UK legit? HasTrust gives Alpine Trek a Mixed trust score of 60/100: it is a legitimate outdoor gear retailer operated by the German company Bergfreunde, not a UK-based store. Many shoppers find good deals on high-quality gear, but a notable segment reports delivery delays, customs complications, and slow or difficult refunds. It is also distinct from the similarly named 'Alpine Treks' tour operator.
What we measured
Why this score?
Alpine Trek (operated by the German company Bergfreunde) is a legitimate retailer, but customers should be aware that it is not a UK-based store. Many shoppers find good deals on high-quality outdoor gear, but a notable segment reports significant issues with delivery delays, customs complications, and slow or difficult refund processes. Be cautious if you need items by a specific date, and note that it is distinct from the similarly named 'Alpine Treks' tour operator.
Video reviews
Pros
- Competitive pricing and frequent sales on outdoor gear
- Large selection of reputable outdoor brands
- Many customers report successful, trouble-free transactions
Cons
- Reports of significant delivery delays and customs issues for UK customers
- Inconsistent customer service and difficulties reaching support
- Complex or slow refund processes for returns
- Potential for misleading price-tracking and cashback rejection issues on third-party platforms
- Reports of orders not arriving and tracking issues
- Frustration with post-Brexit shipping and customs procedures
Better options
Why switch: Allows for price matching against Alpine Trek prices if you find a better deal online.
Comparing prices across multiple established UK retailers is recommended as Alpine Trek pricing can fluctuate significantly by size and availability.
What web sources say (not checked by us)
Facts
Based on 7 sources
Alpinetrek.co.uk Reviews | Read Customer Service Reviews of www.alpinetrek.co.ukUKC Forums - AlpinetrekAlpinetrek Reviews & Member FeedbackAlpinetrek.co.uk Reviews - Read Reviews on Alpinetrek.co.uk Before You Buy | alpinetrek.co.ukAlpinetrek 25 reviewsFAQ | Alpinetrek.co.ukAlpine Trek Reviews | alpinetrek.co.uk @ PissedConsumer💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Certificate expired 2026-08-10 — not re-checked since | TLS handshake from our servers | before 2026-06-23 |
| Domain registration | 2016-06 (10 years old) | RDAP registry record | before 2026-06-23 |
| First seen on the web | 2016 | Internet Archive | before 2026-06-23 |
| Popularity rank | #390240 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Contact & legal pages | phone, address, returns page (100 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 5 recorded points since 2026-06-23, 60 → 74 | HasTrust score model |
Buyer reports
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Checked 109 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 100 days; refunds go back to your original payment method; customs duties and import taxes are included in the price; standard delivery takes 5–6 business days.
What their page says, word for word
- “You can easily return the items within our voluntary return period of 100 days.” — their page
- “We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of such reimbursement.” — their page
- “Customs fees included” — their page
- “On average, it takes 5-6 working days for your package to reach you.” — their page
Read on 2026-10-03. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is Alpine Trek legit?⌄
Trusted. HasTrust trust score: 74/100. Alpine Trek (operated by the German company Bergfreunde) is a legitimate retailer, but customers should be aware that it is not a UK-based store. Many shoppers find good deals on high-quality outdoor gear, but a notable segment reports significant issues with delivery delays, customs complications, and slow or difficult refund processes. Be cautious if you need items by a specific date, and note that it is distinct from the similarly named 'Alpine Treks' tour operator.
Is Alpine Trek a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the Alpine Trek trust score?⌄
HasTrust rates Alpine Trek 74/100 (Trusted). Wait
What is the return policy of Alpine Trek?⌄
Their own policy page says: you can return items within 100 days; refunds go back to your original payment method.
Will I pay customs fees when ordering from Alpine Trek?⌄
Their own shipping page says customs duties and import taxes are included in the price.
How long does delivery from Alpine Trek take?⌄
Their own shipping page says standard delivery takes 5–6 business days.
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