Zalando is a legitimate, publicly traded European fashion marketplace and is not a scam. However, it is currently experiencing a significant volume of negative customer feedback, particularly regarding unreliable delivery partners, lost packages, and very poor customer service when attempting to resolve refund or delivery issues. While it remains a safe platform for most, you should proceed with caution and be prepared for potential logistical challenges.
Videoreviews
Pluspunten
- Wide selection of fashion brands and products
- Established and publicly traded company, not a scam site
- Generally shopper-friendly 100-day return policy on paper
- Secure payment options like PayPal and credit cards available
Minpunten
- Highly inconsistent delivery and courier issues (e.g., lost parcels)
- Significant reports of poor, unresponsive, or unhelpful customer service
- Difficult and sometimes delayed refund processes
- Occasional reports of receiving incorrect, damaged, or allegedly counterfeit items
⚠ Waarschuwingssignalen
- Numerous recent customer complaints regarding lost items and lack of refunds
- Repeated reports of customer service being difficult to contact or unresponsive
- Low ratings on major review platforms like Trustpilot across multiple regions
Veiligheidssignalen
Third-party ratings
Feiten
Betere opties
Waarom overstappen: A better option if you are specifically interested in secondhand fashion.
Gebaseerd op 8 bronnen
Zalando Review 2026: Legit & Safe? Trust Score 83/100Is Zalando Legit and Safe?www.zalando.co.uk Reviews | Read Customer Service Reviews of www.zalando.co.ukZalando Reviews - Read 136 Genuine Customer Reviews | zalando.co.ukZalando Reviews | Read Customer Service Reviews of zalando.ieZalando Reviews | Read 54 Customer Ratings of zalando.com | RatingFactsZalando Reviews 11,675zalando.com Reviews | check if site is scam or legit | ScamadviserKopersmeldingen
Nog geen kopersmeldingen — hier gekocht? Wees de eerste die deelt.
Reacties worden gescreend voordat ze verschijnen. Het aantal werkt direct bij.
Gecontroleerd 1 u geleden.
Toon je live HasTrust-score op je eigen site — het linkt hierheen zodat bezoekers de volledige check kunnen zien. Hoe het werkt ↗
