Zappos is a long-standing, legitimate subsidiary of Amazon, so it is safe to use for purchases. However, recent user consensus indicates a significant decline in service quality, with frequent complaints about long refund delays, orders arriving used or damaged, and unhelpful customer support. While the site is not a scam, you should be prepared for potential administrative hurdles if your order has any issues.
Video reviews
Pros
- Established, legitimate business owned by Amazon
- Access to a wide range of authentic shoe and apparel brands
- Relatively straightforward, free return shipping process for many US customers
Cons
- Frequent complaints regarding significant delays in receiving refunds
- Reports of receiving used, damaged, or incorrect items
- Inconsistent and often unhelpful customer service experiences
- Issues with order cancellations and inventory management
⚠ Red flags
- High volume of recent negative feedback concerning refund delays
- Repeated reports of customer service failures and rude interactions
- Accounts of receiving clearly used or damaged products as new
Safety signals
Third-party ratings
Facts
Better options
Why switch: Zappos is owned by Amazon and shares similar fulfillment infrastructure; Amazon may offer more consistent customer service and returns processing.
An alternative retailer for clothing and shoes with different inventory and service policies.
Based on 8 sources
Zappos Reviews 606Zappos Reviews | Read Customer Service Reviews of www.zappos.comZappos Reviews: Written By Customerszappos.com Reviews | check if the site is a scam or legit | ScamadviserGeneral Questions | Zappos.comZappos Review 2026: Legit & Safe? Trust Score 83/100Zappos.com | BBB Reviews | Better Business BureauZappos.com | BBB Complaints | Better Business BureauBuyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Checked just now.
Show your live HasTrust score on your own site — it links back here so visitors can see the full check. How it works ↗
