REI is a legitimate, long-established American outdoor co-operative that is safe to use. While it is not a scam, customers frequently report significant frustrations with online order processing, poor customer service, and delayed refunds. If you shop there, you can mitigate risk by choosing in-store returns to avoid shipping fees and using payment methods that offer strong consumer protections.
Videoreviews
Pluspunten
- Long-standing reputation and legitimate business status
- Authentic, high-quality outdoor gear from reputable brands
- Generous return policy for genuine product dissatisfaction
- Member benefits including dividends and exclusive access
Minpunten
- Persistent customer complaints regarding poor online order support and slow refunds
- Return policy now includes a $7.99 shipping fee for mail-in returns
- Recent financial and operational strain, including store closures and layoffs
- Inconsistent experiences reported at physical store locations
⚠ Waarschuwingssignalen
- Large volume of unresolved customer complaints on third-party platforms like BBB and Trustpilot
- Recent reports of order cancellations and shipping issues
Safety signals
Third-party ratings
Facts
Betere opties
Waarom overstappen: A major competitor in the outdoor retail space often used for comparison.
Gebaseerd op 8 bronnen
rei.com ReviewsREI Review 2026: Legit & Safe? Trust Score 79/100REI Review for June 2026 | Best Camping Gear StoresREI Return Policy 2026 | Member & Non-Member GuideRecreational Equipment Inc. | BBB Business Profile | Better Business BureauRecreational Equipment Inc. | BBB Complaints | Better Business BureauREI Reviews | Read Customer Service Reviews of www.rei.comREI Reviews | Read Customer Service Reviews of www.rei.comBuyer reports
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