REI is a legitimate, long-established American outdoor co-operative that is safe to use for purchasing authentic gear. However, the company is currently facing significant operational and financial challenges, reflected in very low customer satisfaction scores regarding their online ordering process, customer service responsiveness, and support for product issues. While still a trustworthy option for shopping, you should be prepared for potential delays or difficulties with online orders and returns, and it is recommended to pay using methods that offer purchase protection.
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Avantages
- Legitimate, long-established and trusted outdoor retailer
- Member dividend and exclusive access for members
- High-quality, authentic outdoor brands and private label gear
- Relatively generous return window compared to industry standards
Inconvénients
- Consistently poor independent online reviews regarding customer service and order fulfillment
- Recent instances of order cancellations and delivery issues
- Return policy now includes a $7.99 fee for mail-in returns
- Financial strain, including store closures and layoffs, impacting operations
⚠ Signaux d'alerte
- Very low scores on independent review sites like Trustpilot and Sitejabber
- Significant volume of customer complaints regarding responsiveness and order reliability
- BBB profile lists D- rating due to failure to respond to some complaints
- Evidence of operational and financial strain including store closures and layoffs
Safety signals
Third-party ratings
Facts
Meilleures options
Pourquoi changer : A similar major outdoor retailer that also stocks a wide range of premium brands.
Focuses on high-quality, sustainable outdoor gear and clothing with a strong brand reputation.
Basé sur 8 sources
REI Review 2026: Legit & Safe? Trust Score 79/100REI Return Policy 2026 | Member & Non-Member Guiderei.com ReviewsRecreational Equipment Inc. | BBB Business Profile | Better Business BureauRecreational Equipment Inc. | BBB Complaints | Better Business BureauREI Reviews | Read Customer Service Reviews of www.rei.comREI Reviews | Read Customer Service Reviews of www.rei.comREI Review for June 2026 | Best Camping Gear StoresBuyer reports
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