Is the Safavieh Madison Collection Rug Legit?
The Safavieh Madison Collection rug is marketed as power-loomed with easy-care synthetic yarns, and material and durability feedback is generally positive. However, independent reviews flag recurring complaints about shipping delays, communication, and the hassle of resolving damaged or defective items. HasTrust rates it 42/100 (Caution), so order with care.
Why this score?
Safavieh’s Madison Collection is described by the brand as power-loomed with easy-care synthetic yarns, and Rugtested summarizes generally positive durability/material feedback. However, independent reviews on Trustpilot include recurring complaints about shipping delays/communication and hassle when resolving damaged or defective items, including burden on the customer for returns.
Video reviews
Pros
- Brand product page provides clear collection-level positioning and descriptions
- Safavieh provides customer contact info (phone and contact form)
- Some positive long-term owner feedback is summarized for the Madison rug on Rugtested (look/feel and durability claims)
Cons
- Multiple reviews describe shipping delays/updates and unhelpful communication
- Some reviews describe return/damage resolution involving significant customer burden (time, shipping costs)
- Quality control concerns show up across reviews (damaged/missing parts)
⚠ Red flags
- Review excerpts cite poor shipping/delivery communication and difficulty getting replacements
- Review excerpts cite returns being burdensome (e.g., customer paying shipping or having to handle returns with carriers)
- Review excerpts cite damaged/missing items requiring time/expense to resolve
Safety signals
Third-party ratings
Facts
Based on 8 sources
Frequently Asked Questions - SafaviehSafavieh Madison Collection Rug Review - RugtestedSafavieh, Inc Reviews | Read Customer Service Reviews of safavieh.comTransitional Rugs | The Madison Collection - SafaviehContact Safavieh - Safavieh.comSafavieh Home - Rugs, Furniture and Accessories Reviews 2Safavieh Review - Must Read This Before BuyingSAFAVIEH - Project Photos & Reviews - Port Washington, NY US | Houzz🛡️ Site safety check
What you should do
- Only buy here if you can pay with full buyer protection — and expect problems with delivery or returns.
- Verify the company: a real registered address, working phone number and reachable customer service.
- If the deal looks too good to be true, it is — compare the price on a shop you already trust.
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Checked 48 days ago. · How we score →
Frequently asked
Is Safavieh Madison Collection legit?⌄
Caution. HasTrust trust score: 44/100. Safavieh’s Madison Collection is described by the brand as power-loomed with easy-care synthetic yarns, and Rugtested summarizes generally positive durability/material feedback. However, independent reviews on Trustpilot include recurring complaints about shipping delays/communication and hassle when resolving damaged or defective items, including burden on the customer for returns.
Is Safavieh Madison Collection a scam?⌄
Possible concerns from our check: Review excerpts cite poor shipping/delivery communication and difficulty getting replacements; Review excerpts cite returns being burdensome (e.g., customer paying shipping or having to handle returns with carriers); Review excerpts cite damaged/missing items requiring time/expense to resolve
What is the Safavieh Madison Collection trust score?⌄
HasTrust rates Safavieh Madison Collection 44/100 (Caution). Caution
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